Privacy Policy

Your photos. Your memories. Your privacy.

Last updated: 25 October 2026

At PrintMyCase, we reckon your personal information deserves just as much care as your favourite memories.

Whether you're creating a custom phone case, browsing our website or getting in touch, we want you to know what happens to your information. No unnecessary jargon, no funny business — just a straightforward explanation.

PrintMyCase is operated by LucentGlow Pty Ltd, based in Queensland, Australia.

This Privacy Policy covers our website (printmycase.com.au), self-service printing kiosks, QR-code design experience, customer enquiries, and online ordering services when available.

We aim to handle your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

1. What information do we collect?

We only want the information needed to provide our services, help our customers and keep things running smoothly.

Depending on how you interact with PrintMyCase, this may include:

  • Contact details: Your name, email address, phone number and delivery address, when provided.

  • Your creations: Photos, artwork, text, designs and other content you upload or create for your phone case.

  • Phone and order details: Your selected phone model, case options, order reference, kiosk location and transaction information.

  • Payment details: Payment confirmation, transaction references and related records. Payments may be handled by secure third-party payment providers.

  • Your messages: Information submitted through contact forms, feedback forms, emails or customer support enquiries.

  • Website information: Browser type, IP address, device information, pages visited and website interactions, collected through cookies and similar technologies where used.

  • Social media information: Your social media handle, shared posts or other details you voluntarily provide when participating in a PrintMyCase promotion.

You can browse our website without giving us your name or contact details. However, certain information may be needed to create a phone case, process a purchase or respond to your enquiry.

2. What do we use your information for?

Quite simply, to make PrintMyCase work properly!

We may use your information to:

  • Create and print your personalised phone cases.

  • Process payments and manage purchases.

  • Arrange delivery when online ordering becomes available.

  • Respond to questions, feedback, technical issues and refund requests.

  • Provide order confirmations and relevant service updates.

  • Improve our website, kiosks, products and customer experience.

  • Maintain the security and reliability of our services.

  • Manage promotions you've chosen to participate in.

  • Meet applicable legal, taxation and record-keeping obligations.

  • Send marketing communications where permitted and in accordance with your preferences.

We do not sell your personal information.

3. Your photos, designs and AI tools

Your memories belong to you. We're just here to help put them on a case.

When you upload a photo or create a design, we use it to provide the customisation and printing services you've requested.

You can upload your own images, choose artwork from our built-in design library or use our AI-powered design features.

How our AI tools work

Our AI features may help you extend photo backgrounds, fill empty spaces, adjust compositions and create visual effects.

When you choose to use these features, the images or design information needed to complete your request may be processed by third-party AI technology providers.

We do not use customer photos or designs in our own advertising, social media posts or promotional materials without appropriate permission.

If you upload photos featuring other people, please make sure you have their permission and the right to use those images.

4. Payments and online orders

When purchasing a case at one of our kiosks, payments may be processed through a third-party payment service.

We receive the information needed to confirm and manage your purchase, such as transaction references, amounts and payment status.

For online ordering, we collect delivery details and share necessary information with shipping providers to fulfil your order.

5. Who do we share information with?

We don't share customer information just for the sake of it.

However, we may share information with trusted service providers where reasonably necessary to operate PrintMyCase, including:

  • Website hosting and technology providers.

  • Kiosk software, cloud storage and design-platform providers.

  • AI design-service providers, when you use AI features.

  • Payment processors and financial service providers.

  • Delivery companies, when online orders are available.

  • Customer support, email and feedback-form providers.

  • Analytics and advertising providers, where their services are enabled.

  • Professional advisers, regulators or authorities where required or permitted by law.

These providers may only need certain information to perform their services.

We aim to use providers with appropriate security and privacy safeguards.

6. Is your information stored overseas?

Some technology providers may store or process information outside Australia.

This can include website hosting, cloud storage, AI processing, payments or other supporting services.

Where overseas disclosures occur, we take reasonable steps, as required by applicable Australian privacy law, to ensure personal information receives appropriate protection.

7. How long do we keep information?

We don't want to hold onto your information longer than necessary.

Different information may be kept for different periods:

  • Uploaded photos and designs: For the time reasonably needed to complete your order, assist with reprints and resolve customer support matters.

  • Order and payment records: For the periods required by applicable taxation, accounting and other legal obligations.

  • Customer enquiries and feedback: For as long as reasonably needed to respond, resolve issues and maintain relevant business records.

  • Marketing information: Until you unsubscribe, withdraw your consent or the information is no longer needed.

When personal information is no longer needed, we take reasonable steps to delete or de-identify it, unless we are legally required to retain it.

8. Keeping your information safe

We take reasonable steps to protect customer information from loss, misuse, unauthorised access and disclosure.

These measures may include secure technology providers, access restrictions, protected data transfers and appropriate administrative safeguards.

Despite our precautions, no website, payment platform or online system can promise absolute security.

If a data breach occurs, we will assess it and notify affected individuals and relevant authorities where required by law.

9. Cookies and website analytics

Like most websites, PrintMyCase may use cookies and similar technologies to help the website function and understand how visitors use it.

Depending on the services enabled, cookies may be used to:

  • Support website functionality.

  • Remember preferences.

  • Understand website traffic and performance.

  • Identify technical problems.

  • Measure advertising effectiveness.

Some cookies may be provided by third-party services.

You can manage or block cookies through your browser settings, although doing so may affect certain website functions.

10. Marketing, social media and promotions

We love seeing what customers create!

From time to time, we may run social media promotions, competitions or special offers.

If you choose to participate, we may collect information such as your public social media handle, shared post, kiosk location and other details needed to assess eligibility.

Any promotion will be subject to its published terms and conditions.

We will seek appropriate permission before using your identifiable photos, personal designs or testimonials in our own marketing.

If you subscribe to promotional emails or messages, you can unsubscribe or opt out at any time.

We handle electronic marketing in accordance with applicable Australian spam and privacy laws.

11. Children and family photos

We know family memories are some of the best ones!

Our services may be used to create cases featuring children or family members.

Our services are not intended for children under 16 years of age, however, we encourage parents and guardians to supervise children's use of our services and ensure they have permission to upload photographs of other people.

If you believe a child's personal information has been collected or used inappropriately, please contact us so we can investigate and take appropriate action.

12. Your privacy choices and rights

It's your information, and we want you to feel comfortable about how it's handled.

You can contact us to:

  • Ask what personal information we hold about you.

  • Request access to or correction of your information.

  • Request deletion of information, where possible and subject to legal requirements.

  • Change your marketing preferences.

  • Raise a concern about how we have handled your information.

We may need to verify your identity before processing certain requests.

Privacy concerns or complaints

If something doesn't seem right, please let us know.

Email us with details of your concern, and we'll aim to respond within 30 days.

If your concern isn't resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC), depending on whether the Privacy Act applies to the matter.

Visit: https://www.oaic.gov.au

13. Changes to this policy

As PrintMyCase grows, our services and technology may change.

We may update this Privacy Policy to reflect new services, legal requirements or changes to how we handle personal information.

The latest version will be available on our website, with the date of the most recent update.

14. Get in touch

Have a privacy question? We're happy to help.

PrintMyCase
Operated by LucentGlow Pty Ltd
Brisbane, Queensland, Australia

Email: admin@printmycase.com.au
Website: https://printmycase.com.au/

Your memories matter. So does your privacy.