Terms & Conditions

Your photos. Your style. A few ground rules.

Last updated: 25 October 2026

Welcome to PrintMyCase!

We're all about turning your favourite memories, creative ideas and everyday moments into personalised phone cases — with a little help from technology and a splash of creativity.

Before you get started, here are a few things worth knowing. We've kept things straightforward, because nobody enjoys reading pages of complicated fine print.

These Terms & Conditions apply when you use our website, design tools, printing kiosks, or online ordering service when available.

PrintMyCase is operated by Lucent Glow Pty Ltd, based in Brisbane, Queensland, Australia.

By using our services or placing an order, you agree to these Terms & Conditions. If you don't agree, please don't use the relevant service.

1. About PrintMyCase

PrintMyCase allows customers to create personalised phone cases using their own photos, artwork, text, our built-in design library and AI-assisted design features.

Depending on availability, you can:

  • Design a case using our QR-code customisation platform.

  • Print and collect your case from a PrintMyCase kiosk.

  • Order a personalised case online for delivery when online ordering is available.

We may introduce, improve or discontinue features from time to time. We'll aim to communicate significant changes affecting customers.

2. Using Our Website and Kiosks

We want everyone to have a great experience.

When using PrintMyCase, please:

  • Follow the instructions displayed on our website, design platform and kiosks.

  • Use the equipment and services responsibly.

  • Provide accurate information when placing an order.

  • Avoid uploading unlawful or inappropriate content.

  • Refrain from damaging, tampering with or attempting unauthorised access to our machines, software or systems.

We may restrict access or decline an order where reasonably necessary to prevent fraud, misuse, unlawful activity or breaches of these Terms.

If we cannot fulfil a paid order, we'll arrange an appropriate refund or other remedy in accordance with Australian Consumer Law.

3. Your Photos, Designs and Creative Content

Your memories are yours. We just help turn them into something you can carry!

When uploading photos, artwork, text or other content, you confirm that you have the necessary rights or permissions to use that material.

This includes ensuring that:

  • You own the content or have permission from its rights holder.

  • Your content doesn't infringe another person's copyright, trade mark or other legal rights.

  • You have appropriate permission to use and share photographs featuring other people.

  • Your content isn't unlawful, threatening, discriminatory, defamatory, exploitative or otherwise prohibited by applicable law.

You retain any intellectual property rights you hold in your original content.

By submitting content, you give PrintMyCase and its necessary service providers a limited, non-exclusive permission to process, store, adapt and reproduce that content for the purposes of creating your design, fulfilling your order, providing customer support and meeting applicable legal obligations.

We won't use your personal photos or designs in our own advertising or social media promotions without appropriate permission.

We may decline content that reasonably appears to breach these Terms or applicable laws.

4. Built-In Design Library and AI Features

A little creativity goes a long way — and sometimes AI lends a hand!

PrintMyCase may provide ready-made artwork, templates, design tools and AI-assisted features.

These can help you:

  • Choose from our built-in design library.

  • Upload and customise your own photographs.

  • Add text and creative effects.

  • Resize, rotate or reposition images.

  • Extend backgrounds or fill empty spaces using AI.

Our built-in designs are owned by or licensed to PrintMyCase or our technology partners.

You may use these designs to create products through PrintMyCase, but you may not independently redistribute, resell or commercially exploit the underlying artwork unless authorised.

AI-generated results may vary and may not be unique. You are responsible for reviewing and approving your finished design before printing.

Certain AI features may involve third-party technology providers. Please refer to our Privacy Policy for information about how uploaded content may be processed.

5. Orders, Pricing and Payments

All customer-facing prices are displayed in Australian dollars (AUD) and include GST where applicable.

The total amount payable, including any applicable fees and delivery charges, will be displayed before payment is confirmed.

When placing an order, please check:

  • Your phone brand and model.

  • Your selected case and protection options.

  • Your photos, artwork and design layout.

  • Your final print preview.

  • Your delivery details, if ordering online.

An order is confirmed when payment is successfully processed and accepted.

We may decline or cancel an order for a legitimate reason, such as suspected fraud, unavailable products, a technical error or prohibited content. Where payment has already been collected and we cannot fulfil the order, an appropriate refund will be arranged.

Changes to advertised prices will not affect orders already accepted and paid for.

6. Printing, Collection and Delivery

Kiosk Printing

Our kiosks are designed to print personalised cases in approximately 3 minutes after the order is ready for printing.

Printing times are estimates and may occasionally vary due to equipment operation, order processing or technical circumstances.

Customers can collect their cases from the designated collection compartment once printing is complete.

Online Orders

When online ordering becomes available, orders will be produced according to your confirmed design and phone model.

Delivery timeframes will be estimates and may vary based on location, production requirements and delivery providers.

We'll provide relevant delivery information and any applicable charges before checkout.

7. Custom Orders, Returns and Refunds

Because PrintMyCase products are personalised and printed specifically for each customer, we don't offer change-of-mind returns, refunds or exchanges.

This includes situations where customers change their minds, select the wrong phone model or approve an incorrect design.

However, if your case is faulty, incorrectly printed, damaged or different from what you ordered, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms limits or excludes those guarantees or any other rights that cannot legally be excluded.

For full details, please read our Refund & Returns Policy.

8. Promotions, Discounts and Special Offers

From time to time, PrintMyCase may run promotions, discounts, giveaways or special offers.

Each promotion may have specific eligibility requirements, redemption limits and availability conditions.

These conditions will be published on our website, kiosks or relevant promotional materials.

Promotional offers cannot be combined with other offers unless expressly stated.

We may change or withdraw promotions prospectively, provided we honour valid entitlements already earned under the advertised conditions.

8.1 — Share Your Case & Score a FREE One!

Love your case? Show it off and score another!

Customers who meet the following conditions can claim one free personalised phone case through our social-sharing promotion.

A. Who can participate?

To qualify, you must:

  • Have at least 500 genuine followers or subscribers on one eligible social media account.

  • Use an account on Instagram, TikTok, Facebook, X (formerly Twitter) or YouTube.

  • Have purchased a PrintMyCase phone case during the promotion.

  • Share an original post featuring your PrintMyCase product or experience.

  • Meet the tagging, location and verification requirements below.

The 500-follower requirement must be met on a single qualifying account. Follower counts across multiple accounts cannot be combined.

The qualifying account and post must be publicly accessible, or otherwise verifiable by PrintMyCase.

Fake followers, purchased engagement, impersonation and misleading submissions are not permitted.

B. What do you need to share?

Your post must:

  1. Feature your PrintMyCase phone case or genuine PrintMyCase experience.

  2. Clearly mention PrintMyCase by name.

  3. Tag our official account on the relevant platform, where supported.

  4. Mention the kiosk location or online ordering service used.

  5. Include the required promotional disclosure.

  6. Provide enough information for PrintMyCase to verify your participation.

For kiosk purchases:

Mention the specific kiosk location, including the shopping centre or suburb where you printed your case.

For example:

"Just made my own custom case at PrintMyCase in Brisbane! Printed on the spot in around 3 minutes."

For online purchases:

Mention PrintMyCase and its website, printmycase.com.au.

Your post should also direct people to our website to find information about our Brisbane kiosks and their locations.

For example:

"Created my custom phone case with PrintMyCase! Check out printmycase.com.au for online ordering and Brisbane kiosk locations."

References to online ordering or operating kiosk locations must accurately reflect services available at the time of posting.

Because a free case is offered in return for sharing, your post must clearly disclose the promotional incentive.

For example:

"PrintMyCase is offering me a free case for sharing this post."

Your post should reflect your genuine experience and opinions. We do not require a positive review.

C. How do you claim your free case?

Once you've shared your post, contact PrintMyCase using our Contact Us page or email admin@printmycase.com.au.

Please provide:

  • Your name and contact details.

  • The social media platform and account username.

  • Evidence showing at least 500 followers or subscribers.

  • A direct link or screenshot of your qualifying post.

  • Your original PrintMyCase receipt or other proof of purchase.

  • Your kiosk location or online order reference.

We may request reasonable additional information to verify eligibility.

Once your claim has been verified, we'll contact you with instructions for receiving your free case.

D. How many free cases can you claim?

One free case per person every 12 months — across ALL social media accounts and platforms combined.

  • This limit applies per individual, not per social media account or platform.

  • Claiming through Instagram, Facebook, TikTok, YouTube or X does not entitle you to additional free cases through other platforms.

  • Having multiple accounts, even if each has 500+ followers, does not increase your entitlement.

  • Posting the same or different content across multiple platforms does not qualify you for additional free cases.

  • Your first successful redemption starts your 12-month eligibility period. You can claim again on or after its anniversary, provided the promotion is still active and you meet the eligibility requirements.

  • PrintMyCase may request reasonable information to verify eligibility and prevent duplicate claims.

Example: If you claim a free case using Instagram on 15 November 2026, you cannot claim another through Facebook, TikTok, YouTube, X or any other account until 15 November 2027.

E. What is included?

The promotion provides one standard personalised PrintMyCase phone case from the compatible range available for promotional redemption.

The free case is subject to the available phone models, case options and printing services.

Any restrictions on eligible case types, collection arrangements or delivery charges will be clearly disclosed before participation.

F. When does the promotion end?

This is an ongoing promotion without a fixed end date.

It remains available while advertised as active on our official website or participating PrintMyCase kiosks.

We may end or amend the promotion by updating the relevant promotional materials.

Changes or withdrawal will not affect valid claims from customers who completed the eligibility requirements while the offer was active.

G. Other conditions

  • The promotion is available to eligible customers who meet the published requirements.

  • Each qualifying purchase and social media post may only be used for one promotional claim.

  • The offer cannot be combined with another free-case offer unless expressly stated.

  • We may decline claims involving false information, fraudulent activity or failure to meet the advertised conditions.

  • Receiving a free case does not automatically give PrintMyCase permission to reuse your photos or social media content in our own advertising.

  • Any promotional content must comply with applicable laws and the rules of the relevant social media platform.

This promotion is operated by PrintMyCase and is not sponsored, endorsed or administered by Instagram, TikTok, Facebook, X or YouTube.

9. Intellectual Property

The PrintMyCase name, logo, branding, website content, software interfaces and original promotional materials are owned by or licensed to PrintMyCase.

You may not reproduce, redistribute, reverse-engineer or commercially exploit our protected materials without the necessary permission, except where permitted by law.

These restrictions do not affect rights you retain in your own original designs or photographs.

10. Privacy and Personal Information

We take your privacy seriously.

When using our website, kiosks, design tools or promotions, certain personal information may be collected and processed to provide our services.

This may include contact details, uploaded images, order information and social media information voluntarily provided for promotional verification.

Please refer to our Privacy Policy for further information about how personal information is collected, used, stored and protected.

11. Service Availability and Technical Issues

We do our best to keep everything running smoothly, but occasionally technology has other ideas!

Website features, design tools, kiosks and printing services may be temporarily unavailable due to maintenance, network interruptions or equipment issues.

If an interruption affects a paid order, please contact us so we can investigate and provide an appropriate remedy.

We'll take reasonable steps to resolve service issues and meet our obligations under applicable consumer laws.

12. Our Responsibilities

We aim to provide products and services with reasonable care and skill and in accordance with applicable Australian law.

To the extent permitted by law, we are not responsible for problems caused solely by unauthorised use, customer-supplied content that breaches third-party rights, or misuse of our products or services.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory remedy or other right that cannot legally be excluded.

13. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our services, technology, promotions or legal obligations.

The latest version will be available on our website, together with its last updated date.

Changes generally apply from the date they're published and do not retrospectively change completed purchases or promotional entitlements.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

Any disputes are subject to the jurisdiction of the relevant Australian courts and tribunals, without limiting rights available under applicable consumer protection laws.

15. Get in Touch

Questions about an order, a promotion or these Terms?

We're happy to help.

PrintMyCase
Operated by LucentGlow Pty Ltd
Brisbane, Queensland, Australia

Email: admin@printmycase.com.au
Website: https://printmycase.com.au
Contact Us: https://printmycase.com.au/contact-us

Your photos. Your style. Your case. Let's keep it fair for everyone!